Overview

Trip Assist is a high-performance management solution from Portside, developed specifically for aviation operators to streamline crew travel arrangements. The platform integrates seamlessly with existing scheduling systems to manage hotel and car reservations under company-negotiated rates, ensuring cost efficiency and operational control. It automates notifications and cancellations when flight schedules change, reducing manual effort and the risk of errors. With a dedicated mobile app, crew members gain real-time access to reservations, allowing them to review, modify, or confirm bookings directly, enhancing transparency and flexibility for both operators and staff.

Features and Capabilities

• Automated flight-based changes: Trip Assist automatically adjusts bookings when flight schedules change, notifying both dispatchers and crew to ensure seamless coordination.
• Preferred rates & savings: The system applies negotiated hotel and car rental rates while accommodating both company policies and individual crew preferences to maximize cost savings.
• Billing alignment: Crew accommodation expenses are linked directly to specific trips, improving billing accuracy and simplifying expense reconciliation.
• 360° visibility: Dispatchers and stakeholders gain full transparency into both flight status and booking status, enabling rapid identification and resolution of potential issues.
• Reporting capability: The platform provides detailed summaries and compliance reports across multiple parameters, supporting better decision-making and operational oversight.
• Crew loyalty support: Crew members can store loyalty program details securely, allowing automatic application of reward points without repetitive data entry.
• Crew self-service: The mobile app empowers crew members to manage their hotel and car bookings in real time, with simple tools for editing or canceling reservations.
• Multi-system integration: Trip Assist integrates across scheduling, accounting, maintenance, and expense systems, creating a unified ecosystem that improves efficiency and data consistency.