The Tracker Addendum outlines the specific terms and conditions governing the use of Mitratech's Tracker I-9 employment verification and E-verify web services, including Tracker I-9 Resolve and Tracker IMS software. It defines key terms such as "Annual Record Retention and Audit Support," which ensures secure storage of private information in electronic, digital format with administrative, physical, and technical protections, including encryption. For Tracker I-9 Users, encryption is applied to data at rest and in transit, with records maintained for legally required durations to support audits by ICE, DOJ, IER, and E-Verify. The addendum also specifies "Authorized Representatives" who can contact technical support, defines the "Go-Live Date," and addresses "Overages" for exceeding subscription license volumes of "New I-9 Records." It introduces the "Remote Hire Network" for delegating Section 2 completion and clarifies that liability for compliant completion remains with the employer. The "Software" encompasses the proprietary Tracker I-9 employment verification and E-verify web services, Tracker I-9 Resolve, Tracker IMS software, and any listed Third-Party Products. The "Subscription Period" defines licensed usage, while "User Accounts" and "User Data" are also detailed. The addendum grants customers a non-transferable right to access and use the Software during the Subscription Period, with customer responsibility for User Accounts and preventing unauthorized access. Tracker commits to maintaining software security and availability, with planned downtime and force majeure exceptions. Customer is responsible for their equipment and data accuracy. Secure transmission and storage of User Data are guaranteed with industry-standard security measures. Training sessions are provided, with mandatory basic training for administrative users. Technical support is available during specified hours, with escalation for emergencies. Participation in E-Verify requires customer registration with DHS and adherence to the MOU. Limitations on use prohibit violating laws and interfering with software operations. Messaging features, facilitated by Twilio, require customer consent for SMS transmissions, adhering to policies like TCPA. A limited warranty is provided, offering modification or refund if the software doesn't conform to the order form within a specified period. Tracker also warrants suitable candidate screening and security procedures for its employees. The disclaimer clarifies that Tracker is not liable for tardy forms due to documentation attachment requirements and that the software does not provide legal advice.

Features & Benefits

• Annual Record Retention and Audit Support: Securely stores private information in electronic, digital format with administrative, physical, and technical protections, including encryption, for the duration of the agreement.
• I-9 Record Security: Utilizes two types of encryption for I-9 records at rest and in transit, maintaining records for legally required durations and supporting audits.
• Remote Hire Network: Provides a network of trained representatives to delegate Section 2 completion on behalf of the customer, with liability remaining with the employer.
• Secure Data Handling: Employs industry-standard security, firewall, and virus protection to safeguard user data and the software, with Tracker liable for data loss or damage due to its acts or omissions.
• Technical Support and Training: Offers standard technical support and administrative training sessions, with options for end-user and custom training.