Track, Trace, and Last-Mile Delivery is a comprehensive cloud-based software suite that empowers postal operators and other logistics organizations to efficiently manage the rapidly evolving demands of first and last-mile parcel delivery. This solution extends real-time parcel delivery services, including redirect, intercept, and delivery window options, directly to customers. It significantly enhances visibility for all stakeholders—employees, partners, and customers—through real-time parcel traceability. The platform offers advanced features such as real-time visibility into parcel movements, digital proof of delivery, and the ability to intercept or modify delivery instructions for parcels still in transit. These capabilities are designed to improve customer experience, boost first-time delivery rates, and open new revenue streams for parcel delivery services. Integrating with existing transportation logistic planning software, Track, Trace, and Last-Mile Delivery facilitates dynamic optimization of parcel delivery routes in real-time. It supports a full spectrum of delivery, return, and collection scenarios, including parcel lockers, PUDO (Pick Up/Drop Off) locations, and reverse logistics. Furthermore, the solution ensures seamless connectivity with major parcel logistics partners like FedEx, Amazon, and UPS, enabling real-time data exchange. Its courier delivery interface allows last-mile personnel to follow customized workflows tailored to specific logistic partner requirements. For cross-border operations, it electronically integrates retail partners with customs and border patrol agencies, ensuring fast and efficient international parcel delivery. The intuitive digital workflows on handheld devices simplify onboarding, allowing new employees to process parcels consistently and accurately with minimal training.

Features & Benefits

• Real-time Parcel Track and Traceability
  • Extends real-time parcel delivery redirect, parcel intercept, and delivery window services to customers, providing greater visibility for all stakeholders.
• White Glove Last-Mile Services
  • Offers advanced features like real-time visibility, proof of delivery, parcel intercept, and the ability to modify delivery instructions in transit, improving customer experience and increasing first-time delivery rates.
• Dynamic Route Optimization and Planning
  • Integrates with transportation logistic planning software to enable real-time dynamic optimization of parcel delivery routes.
• Simplified Deliveries, Returns, and Collections
  • Supports a full array of delivery, returns, and collection scenarios, including parcel lockers, PUDO locations, and reverse logistics.
• Integration with Logistics Partners
  • Enables real-time connectivity to major parcel logistic partners and allows customized workflows for last-mile delivery personnel.
• Seamless Cross-Border Delivery
  • Electronically integrates retail partners with customs and border patrol agencies to assure fast, efficient delivery of international parcels.
• Easy Onboarding
  • Provides intuitive digital workflows on handheld devices, allowing new employees to process parcels with consistency and accuracy with minimal training.