Touchless Lending® LO.ai: Loan Officer and Borrower Empowerment Product Powered by AI

AI-Driven Automation Designed for Sales Acceleration

LO.ai leverages Generative AI to enhance business value for lenders by minimizing expenses and pipeline fallout. With advances in Compliant AI, we can responsibly implement innovative technologies that boost lead conversion and allow seasoned Loan Officers to focus on complex deals. LO.ai also empowers borrowers by equipping them with the knowledge, data, and tools to make informed financial decisions.

Product Goals

Reduce sales expense

Leverage Generative Al and Straight Thru Processing to increase Loan Officer productivity How do we save lender expense?

• Improving productivity for all Loan Officers Al coaching for new LO and Al assistants for seasoned LO
• Reduce sales expense by applying higher cost seasoned Loan Officers only to complex deals-using consultative Generative Al to supplement lending experience
• Reduce pipeline fallout and increasing lead conversion - giving LO at Point-of-Sale access to decisioning systems to determine a viable loan option for this borrower

Enabling Borrowers

Giving the borrowers the knowledge, data and tools to empower them to make confident borrowing decisions Why is Tavant focused on Borrower Enablement?

• Sales expense is inversely proportional to Borrower Confidence - more confident borrower means lower sales expense!
• We believe the size of the pie will increase, more borrowers will refinance more frequently, will buy investment properties. (look at securities market as example)
• But ultimately - It is the right thing to do - as in industry our charter has always included "do right by the borrower!"

Why NOW? In short maturity of compliant ai!

Simply put the technology is now advanced enough for us to soundly implement Generative Al while operating with the controls and risk mitigation warranted in our highly regulated industry. We have the ability to anonymizing, mask, tokenize data sensitive information. We have the ability to secure our corporate private data and borrower PII from public view. Using the robust capabilities of Al Machine Learning, consultative generative Al and Touchless Lending to drive down cost and increase borrower confidence

Automated Coaching and Augmented Consulting

• Engagement Window: Transcript of live conversation, interactive engagement between LO and customer
• Coaching Window: messaging from the AI coach to the LO. Both informational content for LO and specific messaging/communication LO could paraphrase
• Message Coach: chat feature to allow LO to interact directly with Coach
• Data Summary: view of all data (Borrower, Property, Loan) captured through oral conversation.
• Personalization Data: key relationship information captured about borrower to support further personalization of the offering and borrower experience.
• Resources: knowledge artifacts (video, articles…) to help the LO educate the borrower
• Tools: advanced interactive calculators to help borrowers better understand the nuances of the lending process