Toll-Free Numbers from Sinch allow businesses to improve customer service by enabling two-way conversations via SMS. By using a toll-free number, businesses can inspire trust and engage with more customers. This solution helps eliminate customer friction with timely updates, reduce no-show rates and missed deliveries through automated text reminders, and continuously improve customer experience with automated SMS surveys. Toll-free numbers support two-way messaging with built-in STOP/UNSTOP functionality and are quick to provision with nearly flat pricing. They also offer high throughput and handset delivery receipts, ensuring messages are delivered. Sinch can enable text messaging for an existing toll-free number or set up a new one, including vanity numbers to match your brand. Using toll-free numbers helps build trust, ensures full compliance with opt-in mechanisms, and maximizes reach by allowing businesses to reach both U.S. and Canadian customers with a single number.

Features:

• Build trust: Customers trust toll-free numbers, as most large enterprises use them to interact with their customers via voice today.
• Full compliance: Toll-free messaging uses the same compliant opt-in mechanisms as any other SMS messaging channel. Consent is mandatory, and the network implemented STOP layer ensures consumers are protected.
• Delivery receipts: Toll-free messaging includes handset delivery receipts – so you’ll always know whether your messages are being delivered.
• Maximize your reach: Use one number to reach both the U.S. and Canada. Easy!
• Proven success: Toll-free numbers are an established A2P messaging channel and have experienced enormous growth over the past few years as major companies catch on to the power of text messaging.
• High throughput: A toll-free number is a reliable and quick channel. It’s a great solution if you need to deliver your messages fast.
• Use your existing toll-free number: Sinch can enable text messaging for your existing number, or set up a new one for you.
• Vanity toll-free numbers: Want a number to match your brand? We’ve got you covered! Sinch can procure a sought-after vanity number for you, to spell out a company name, phrase, word, or acronym. Get in touch to see if the number you want is available.
• STIR/SHAKEN: Help customers feel confident picking up phone calls – when they don’t trust Caller ID, they’ll ignore even the most genuine phone call.