Tivian Repair Quality Control (RQC) is a specialized solution designed for OEMs and automotive retailers/dealerships to modernize and optimize the quality control process in vehicle repair and maintenance. Traditionally paper-based and labor-intensive, quality control procedures often waste valuable time and lack actionable insights. Tivian’s RQC replaces outdated methods with a streamlined, mobile-enabled, and data-driven approach that improves performance, profitability, and customer relationships. The solution enables senior technicians or workshop leaders to conduct quality checks using mobile devices, with data automatically transferred to analysis dashboards. It supports sample-based inspections (typically 6–10% of total repairs), with flexibility in checklist design, image uploads, and automated reporting. RQC is integrated with internal systems via single sign-on or manual administration and delivers measurable results within three months of adoption.

Features

• Mobile Data Entry: Quality checks are performed via mobile devices, enabling real-time data capture and transfer.
• Automated Dashboards: All inspection data is instantly available for analysis, including technician, controller, vehicle ID, and more.
• Customizable Checklists: Each repair type has tailored checklists with pass/fail options, comments, and image uploads.
• Sample-Based QC: Typically 6–10% of repairs are inspected, with flexibility based on management decisions.
• Monthly Targets: National Sales Centers can assign monthly QC targets to retailers based on vehicle throughput.
• Integrated Access Control: Supports single sign-on via NSC systems or manual user administration.
• Trend & Issue Analysis: Highlights recurring problems and training needs through integrated analytics.
• Rapid Implementation: Delivers visible improvements in quality and performance within three months.

Benefits

• Reduced Repeat Repairs: Early detection and resolution of quality issues lowers the rate of repeat repairs.
• Improved Customer Satisfaction: Enhanced service quality leads to higher NPS scores and customer loyalty.
• Increased Profitability: Better quality control translates into improved operational efficiency and financial performance.
• Litigation Protection: Detailed records and visual evidence help safeguard against legal risks.
• Training Insights: Identifies technician skill gaps and supports targeted training initiatives.
• Scalable & Adaptable: Easily updated to meet evolving business and technical requirements.