Tidio Live Chat is a web-based solution designed to enhance customer service by integrating live chat, chatbots, and messaging from various channels like email, Facebook Messenger, and website widgets into a single agent interface. This allows customer service agents to efficiently manage all incoming messages from different platforms using the same set of tools. The software is accessible via a browser widget, desktop application, or mobile app, enabling businesses to engage with customers from anywhere. Key features include automation triggers based on visitor behavior, customizable live chat widgets, pre-chat surveys to gather visitor information, and quick responses for frequently asked questions.

Features & Benefits

• Unified Inbox: Combines messages from email, Facebook Messenger, and website chat into one interface.
• Automation Capabilities: Utilizes triggers like page visits or time on site to send emails or chat messages and manage customer tags.
• Customizable Live Chat: Offers widgets, sidebars, or dedicated pages that can be tailored with colors, button positions, and display options.
• Pre-Chat Surveys: Collects visitor details such as name, phone number, and email before a chat begins.
• Quick Responses: Allows setup of pre-written answers for common questions, including links or full articles, for fast retrieval.