Overview

TicketManager is a corporate ticket and guest‑management platform that helps companies centralize, track, and optimize their investment in sports and live‑event tickets. It provides businesses with visibility into who gets tickets, enforces compliance through role‑based allocation, and ties ticket usage to measurable business outcomes. The solution integrates with Salesforce, expense tools, and ticketing networks, turning ticketing from a cumbersome manual process into a streamlined, scalable system.

Features and Capabilities

• Visibility & Control: central dashboard to track all company‑owned tickets across teams, events, and users.
• Compliance & Audit Protection: built‑in controls, approval workflows, and auditing capabilities to avoid misuse.
• Utilization Optimization: tools to sell or reallocate unused tickets, reducing waste.
• ROI Measurement: tie ticket spend and guest attendance to real business metrics and performance.
• User Roles & Access: role‑based allocation (who can request tickets, who can approve, when).
• Integrations: connects with Salesforce CRM, mobile devices, inbox (e.g., Outlook), expense software.
• TicketNetwork Integration: syncs with Ticketmaster for seat details, transfers, and scan reporting.
• Concierge Services: Ticket‑concierge team handles procurement, contracts, VIP experiences, hotel bookings.
• Event & Guest Management: send tailored invitations, manage RSVPs, credentials, check‑ins.
• Reporting & Analytics: configurable reports and dashboards on ticket spend, usage, guest engagement.
• Service Level Agreement (SLA): guarantees on system availability, with credits if performance targets are not met.
• Mobile Access: employees can request and view tickets via mobile app; see seat locations, check in, and search events.