Appdome’s Threat Remediation Center™ provides a comprehensive solution for organizations to address cyber attacks and threats on end-users’ mobile devices without locking them out. This platform leverages Generative AI-powered Threat Remediation Agent™ to support millions of mobile end-user customers and employees simultaneously. It efficiently identifies mobile malware, spyware, and other threats on both Android and iOS devices, guiding users through a quick and efficient remediation process. The software aims to alleviate user anxiety caused by mobile threats by providing clear, step-by-step instructions generated from threat-specific Threat-Codes™. These unique Threat-Codes™ encapsulate the DNA of each attack, including details about the attack, mobile device, and operating system, enabling rapid identification and resolution. By offering context-specific incident response, the RAG-optimized Threat Remediation Agent generates smart prompts to deliver the most relevant answers for each user's specific attack or threat, even amidst the overwhelming complexity of the mobile ecosystem. Threat Remediation Center empowers mobile support and IT teams to accelerate threat remediation, eliminating guesswork and blind spots. The Gen AI-powered agents perform the necessary threat research and organize remediation steps into easy-to-understand bullet points, which can be shared via various communication channels. This efficient threat remediation process not only resolves issues quickly but also builds mobile brand loyalty and trust by reducing the attack surface and closing the window on attacks in seconds, ultimately increasing user satisfaction.

Features & Benefits

• Automated Mobile Threat Remediation
  • Leverages cutting-edge Generative AI technology to deliver automated mobile threat remediation to mobile users, identifying and addressing threats in real-time to swiftly remove malicious threats and reduce the burden on support teams.
• Real-time Threat Identification
  • Excels in real-time threat identification by utilizing Appdome ThreatCode™ technology, which captures the DNA of threats, device-specific operating system versions, and other key data required for effective remediation.
• Actionable Threat Information
  • Provides detailed yet accessible threat information for both support teams and users, leveraging RAG-optimized GenAI to improve the quality and accuracy of output. The dashboard includes background information on threats and a history of searches for quick triage.
• Tailored Remediation Steps
  • Leverages GenAI to provide contextual remediation steps, generating clear, concise instructions customized to the specific characteristics of the device and OS, ensuring effective threat neutralization without complications.
• User-Friendly Guidance
  • Prioritizes user-friendliness with AI-driven remediation instructions that are detailed yet easy to follow, making them understandable even to less technical users and minimizing frustration and downtime.
• Enhanced Experience for All
  • Designed to optimize support workflows and speed ticket resolution for support teams, while mobile app users benefit from efficient threat removal and device restoration, maintaining a high-quality mobile experience and fostering user trust and loyalty.