Theta Lake Proactive Compliance is a digital communications governance solution designed to supervise, surveil, and remediate conduct, compliance, and data protection risks across unified communications. The solution addresses common supervision challenges—poor data quality, incomplete records, delayed capture, and fragmented detection—by unifying capture across voice, video, chat, and other modalities and reconciling records for complete context. It applies built-in and custom machine learning classifiers to detect regulatory and policy violations, prioritizes and routes items to reviewer workflows, and provides explainable audit reporting for regulatory evidence.

The platform streamlines reviewer productivity with AI-assisted review workspaces, prioritized queues, and visual workflow builders that support multi-level review and automated routing. It supports remediation directly within communication channels—such as inserting training content, automated disclaimers, or remediating chat content—and preserves a full audit trail of actions and evidence. Privacy-preserving capabilities include automated and reviewer-driven redaction of sensitive data in storage and archives. Integrations with a broad set of UC and collaboration platforms enable comprehensive capture and surveillance without reliance on fragile upstream tooling.

Features & Benefits

• Detection: Automates risk identification across modalities using continuously maintained ML classifiers and custom detection rules.
• Review: Provides AI-assisted review workspaces, prioritized queues, and full metadata and playback for efficient adjudication.
• Response & Remediation: Enables prioritized escalation, remediation in communication channels, and automated training or disclaimers with logged evidence.
• Workflow & Governance: Visual workflow builder and Smart Workflow Routing enable auditable, customizable review and action pipelines.
• Privacy & Data Controls: Automated and reviewer-driven redaction protects sensitive data while preserving evidence for compliance and eDiscovery.