Text Messaging

Eltropy Text Messaging is a secure, compliant, and AI-enhanced communication platform tailored for credit unions and community banks. It enables two-way texting, automated campaigns, and seamless integration with core systems to improve lending, collections, marketing, and member engagement across all digital touchpoints.

Features

• Two-way texting with members and customers
• Automated alerts, reminders, and payment updates
• Secure document sharing and e-signature support
• OTP verification and fraud prevention tools
• Integration with Core, LOS, CRM, and Collections systems
• 1:1 and 1:Many text campaigns with scheduling
• Team texting with shared inboxes and routing
• Opt-in/opt-out compliance management
• Multimedia support for images, links, and documents
• Appointment booking and queue management via text

Capabilities

• Conversational Engagement: Enables personalized, real-time communication without sharing personal phone numbers.
• Campaign Automation: Streamlines outreach for marketing, collections, and service updates.
• Secure Transactions: Facilitates safe exchange of sensitive information and payment links.
• System Integration: Connects with over 35 platforms for unified workflows.
• Scalable Outreach: Supports high-volume messaging with built-in compliance and routing logic.
• Multichannel Expansion: Seamlessly adds voice, video, and chat to text conversations.

Benefits

• Higher Response Rates: Texting yields up to 40x better engagement than email or calls.
• Faster Lending: Reduces loan abandonment and accelerates approvals with real-time updates.
• Improved Collections: Lowers delinquency through automated, empathetic outreach.
• Enhanced Member Experience: Meets members on their preferred channel with secure, responsive service.
• Operational Efficiency: Reduces manual workload and improves team collaboration.
• Marketing Impact: Drives membership growth and campaign performance with targeted messaging.