Optimize customer interactions with automated text messages

Yellow.ai’s text message automation empowers customers to connect with businesses in their preferred communication channels, language, and time, facilitating their end-to-end journey from initial discovery and purchase to ongoing support.

Effortless text-based interactions Empower your customers with engaging, human-like text conversations using our dynamic AI agents that intuitively listen, understand context, and deliver personalized responses tailored to each individual’s needs.

Features

• **Frictionless omnichannel experiences: **Enable your customers to engage with your brand seamlessly across 35+ channels, maintaining conversational context throughout interactions, anytime and anywhere.
• **Instant self-serve with zero wait times: **Provide immediate, on-demand query resolution to your customers using dynamic AI agents, capable of infinite scaling with our multi-LLM-powered platform. Achieve up to 90% automation in 30 days for all customer inquiries.
• **Strong blend of human + AI: **Provide self-service solutions for common customer inquiries through our advanced dynamic AI agents, while directing more complex questions to live support representatives, ensuring context preservation for a delightful experience.
• **Personalized campaigns: **Generate and nurture leads via hyper-personalized automated text campaigns across key messaging channels based on smart insights into customer preferences.