TethrIT Now by VizaLogix is an augmented reality-powered remote support software designed to optimize service operations across industries. It allows technicians and customers to connect instantly via real-time video with AR overlays, enabling accurate diagnosis and resolution of equipment issues without the need for on-site visits. This reduces costly truck rolls, bridges technician skill gaps by connecting junior staff with experts remotely, and improves first-time fix rates. The platform also records support sessions for training and quality improvement. TethrIT Now integrates seamlessly with existing dealership management and service systems, enhancing productivity and creating new revenue streams through premium remote support services.

Key Features

Real-Time AR Remote Support Enables live video calls with augmented reality overlays to visually guide repairs and inspections.

• Pinpoint and highlight specific areas with AR visuals
• Provide on-screen instructions to improve communication
• Minimize miscommunication and speed up problem resolution

Reduce Truck Rolls and Optimize Service Pre-visit issue sharing ensures technicians arrive prepared with the right tools and parts.

• Cuts unnecessary dispatches and travel time
• Improves service workflow efficiency

Bridge Technician Skill Gaps Connect junior technicians with experienced experts remotely to deliver expert-level service.

• Enables remote mentoring and support
• Addresses technician shortages effectively

Recorded Support Sessions with Insights Capture video support calls with metadata and keywords for training and continuous improvement.

• Helps junior techs learn from real cases
• Provides data for identifying recurring issues

Higher First-Time Fix Rates Empowers technicians to diagnose and resolve issues accurately on the first visit.

• Reduces follow-up visits
• Increases customer satisfaction

Seamless Integration Works alongside existing dealer management systems (DMS) and service platforms without disruption.

• Compatible with e-Emphasys, IntelliDealer, DIS, Procede, and others
• No rip-and-replace needed

New Revenue Streams Offers remote support as a premium service to customers, generating additional income.

• AR-enhanced video consultations add customer value
• Convenient and effective support delivery

Benefits

Increased Service Efficiency Reduces downtime and truck rolls, allowing technicians to focus on productive work.

• Minimizes unnecessary site visits
• Optimizes technician scheduling and parts readiness

Cost Savings Cuts operational costs by reducing travel and improving first-time fix rates.

• Lowers expenses associated with dispatches
• Decreases equipment downtime costs

Improved Customer Satisfaction Faster, more accurate support leads to higher customer loyalty and retention.

• Immediate expert guidance via remote support
• Clear communication through AR visuals

Enhanced Technician Productivity Junior technicians gain expert assistance remotely, improving overall team capability.

• Supports skill development without travel
• Increases job completion rates

Actionable Insights for Continuous Improvement Recorded sessions provide valuable data for training and identifying common issues.

• Enables quality control and assurance
• Supports ongoing service process enhancements