Tendfor provides the world's first fully certified contact center and attendant console solution built exclusively for Microsoft Teams, leveraging native API integration for seamless call handling. It delivers an innovative, user-friendly experience combined with greater ease of maintenance and uncompromising professional-grade functionality. The system works effortlessly with Microsoft Teams Calling Plans, Operator Connect, and Direct Routing, offering true global solution capabilities by allowing users to mix and match PSTN number sources for local breakouts from any service provider. Tendfor offers full PBX replacement functionality natively within Teams, providing professional, fully featured, and ergonomic attendant console, receptionist, contact center, and boss-secretary functionalities. It supports multi-platform access via web agent, Teams app, and mobile apps, enabling effective customer service from any location. Administration is simplified through a unified, user-friendly web interface with integrated descriptions and tips. The platform boosts productivity with reliable and secure cloud services, features multi-language support, advanced CRM integration, and sophisticated queuing functionality. It ensures superior call handling and skill-based routing across all interfaces, enhanced reporting and statistics via Power BI Integration, single sign-on with Microsoft 365 logon, and updated AAD integration with SCIM.

Features & Benefits

• Native Microsoft Teams Integration & Certification
  • The world's first fully certified contact center and attendant console solution for Microsoft Teams, built exclusively on native API integration for seamless call handling. It works effortlessly with Microsoft Teams Calling Plans, Operator Connect, and Direct Routing.
• Global Solution Capabilities
  • Offers a true global solution by allowing users to mix and match PSTN number sources for local breakouts from any service provider.
• Full PBX Replacement
  • Provides comprehensive PBX functionality natively within Microsoft Teams.
• Comprehensive Console & Receptionist Functionality
  • Delivers professional, fully featured, and ergonomic attendant console, receptionist, contact center, and boss-secretary functionalities.
• Multi-platform Access
  • Supports web agent, Teams app, and mobile apps, enabling effective customer service whether in or out of the office.
• Simplified Administration
  • Features unified, user-friendly web administration with integrated descriptions and tips for easy delegated day-to-day management.
• Advanced Integrations
  • Includes advanced CRM integration, queuing functionality, Power BI Integration for enhanced reporting and statistics, single sign-on with Microsoft 365, and updated AAD integration with SCIM.
• Superior Call Handling
  • Ensures superior call handling and skill-based routing from all interfaces.
• Reliable & Secure Cloud Services
  • Boosts productivity through reliable and secure cloud services with multi-language support throughout the product.