Overview

Sewan’s “Téléphonie d’entreprise” is a cloud-first business telephony solution that brings fixed and mobile voice together, connects voice to CRM and collaboration tools, and adds AI-driven features for call recording and analytics. It emphasizes fast provisioning, flexible line management, broad integrations (50+ connectors), and a central control platform called “Mon Tableau de Bord” for administration and reporting. The offering is positioned to serve partners and businesses that need reliable call quality, billing simplicity, and feature-rich contact handling.

Features and Capabilities

• Central management platform: Mon Tableau de Bord provides a single console for provisioning, billing, and management so IT and admins can add or remove lines, import contacts, and monitor services quickly.
• AI call recording: Smart Record AI handles on-demand or continuous recording of inbound/outbound calls, applying AI features to improve support and sales coaching and to extract insights.
• Fixed-mobile convergence: One subscription supports receiving calls on desk phones or mobiles; call routing and billing converge to simplify remote and hybrid work scenarios.
• Contact-center capabilities: Built-in contact center features include call groups, call forwarding, conference bridge (up to ~100 participants), and queuing for improved customer routing and response times.
• CTI & CRM integration: CTI connectors allow telecom events to interact with external applications (e.g., CRM systems) so incoming calls can trigger contextual workflows and screen-pop information.
• Softphone & UC support: Supports advanced softphones (example: Webex) to enable unified communications and keep users reachable from any device.
• Provisioning & scalability: Immediate provisioning lets organizations scale lines up or down rapidly; suitable for partners and resellers who need rapid deployments.
• Global conference reach: Conference bridge capability across many countries (service reachable from 60+ countries), useful for distributed teams and international partners.
• Reporting & analytics: Advanced statistics and reporting tools for group calls and contact center metrics to optimize staffing and customer experience.
• Ecosystem & integrations: Connects voice to collaboration platforms, CRM systems and other tools—promotes 50+ integrations to fit into existing workflows.