Telecommunications Service Operations Management (TSOM) is a comprehensive solution that leverages artificial intelligence to monitor service health across complex networks. It simplifies operations and enables quick resolution of issues, providing a unified platform for enterprise automation in the telecommunications industry.

Key Features

Now Assist for Telecom Service Operations Management Deciphers cryptic alerts with human-readable explanations

• Faster understanding of underlying issues
• Quicker action on alerts

Cross-Domain Event Management Collects and correlates network and cloud event data

• Insights into service health across disparate domains
• Improved visibility of network-wide issues

Single Service View Provides a shared view across front, middle, and back office staff

• Common view and plan of action for all teams
• Streamlined communication and collaboration

Benefits

Simplified Operations Provides real-time monitoring across disparate systems

• Quick identification of service impacts
• Faster problem-solving and efficient remediation

Proactive Service Health Monitoring Uses operational intelligence for preemptive action

• Proactive customer notifications of service events
• Empowered agents with real-time service status

Rapid Issue Resolution Employs AI and automation to prioritize alerts

• Reduction of event noise to actionable alerts
• Quick identification and remediation of root causes