The Telecaller App by Runo is a comprehensive solution designed to streamline telecalling operations for businesses. It integrates a dialer, CRM, and live call tracker into a single, mobile-first application. The app supports both SIM-based and virtual number calling, allowing for improved connection rates and easy scaling for teams ranging from 5 to over 5000 agents. It provides real-time monitoring of team activity, follow-ups, and call status, enabling efficient management. Runo aims to connect teams three times faster by auto-assigning leads and queuing them for instant dialing, eliminating the need for manual processes or spreadsheets. It also offers integration with WhatsApp Business for engaging customers with rich media and personalized messages, all managed from a unified inbox with analytics. Key features include an auto-dialer, advanced caller ID with lead information, automatic call recording, a live performance dashboard, follow-up alerts, lead management, auto lead allocation, and seamless CRM integration. Additionally, Runo incorporates AI tools such as AI call transcripts, AI call summaries, sentiment analysis, meeting notes capture, agent-customer talk ratio analysis, call quality scoring, and an AI assistant for data querying.

Features & Benefits

• Unified Telecalling & CRM: Combines dialer, CRM, and call tracker for streamlined operations.
• Flexible Calling Options: Supports SIM-based and virtual numbers for optimized connection rates and scaling.
• AI-Powered Insights: Leverages AI for call transcripts, summaries, sentiment analysis, and quality scoring.
• Real-Time Monitoring & Management: Live dashboards track agent activity, call status, and follow-ups.
• WhatsApp Business Integration: Enables rich, personalized WhatsApp campaigns from a unified inbox.