Tekion's CRM is an automotive customer relationship management solution designed to unify data and streamline access across all operational systems. It enhances lead engagement, boosts appointment rates, and ensures seamless operations within the Automotive Retail Cloud. The CRM leverages AI-powered interactions and automation to transform sales operations, providing a comprehensive view of customer interactions and facilitating efficient lead management.

Key Features

AI-Powered Interactions Enhance engagement with tailored follow-up tasks and automated communications.

• Generative AI features like Lead Snapshot and Smart Communication
• Automated emails and text messages

Complete Customer View Gain 360-degree visibility into customer interactions.

• Full lead process analysis from creation to closure
• Unified data for comprehensive customer understanding

Mobile App Integration Connect seamlessly with mobile capabilities for efficient data capture.

• ML-powered character recognition for driver’s licenses
• VIN scanning for trade capture

Automated Processes Simplify lead flow processes with automation tools.

• Drag-and-drop, flowchart-style rules engine
• Real-time reporting and customizable dashboards

Benefits

Increased Engagement Rates Boost lead contact and appointment rates significantly.

• Up to 23% increase in engagement rates
• Proactive communication strategies

Streamlined Operations Ensure no lead is missed with efficient, automated processes.

• Clean data management by removing duplicates
• Smart Communication features for reduced response times

Enhanced Customer Lifetime Value Maximize opportunities from existing customers and prospects.

• Targeted campaigns and warm-up strategies
• Retain lease customers and uncover new prospects