Overview

The Cyara CX Transformation Platform offers seamless integration capabilities with Agile and DevOps ecosystems, enabling organizations to streamline their customer experience (CX) testing and monitoring processes. By connecting with tools used in Agile planning, defect tracking, continuous integration/deployment, and IT operations, Cyara ensures that CX considerations are embedded throughout the software development lifecycle. This integration facilitates faster release cycles, improved quality, and enhanced customer satisfaction.

Features and Capabilities

• Agile Transformation:
  • Integrates with Agile tools for sprints, tasks, stories, bugs, and releases.
  • Supports test case management solutions for test cases, plans, and results.
• Defect Tracking:
  • Automates defect filing in Jira to facilitate continuous testing and rapid iteration.
  • Integrates Cyara test cases that test specific defects with Jira.
  • Automates and fast-tracks CX defect management with Rally by auto-populating tickets.
• DevOps Adoption:
  • Integrates with Continuous Integration (CI) and Continuous Deployment (CD) tools for pipelines, environments, and builds.
  • Leverages Cyara automation with contact center configuration management and source control solutions.
• CX Operations:
  • Integrates with IT monitoring systems like Splunk to complement internal data with external test results.
  • Facilitates troubleshooting by sharing results from test cases and campaigns.
  • Integrates with ticketing and support systems like ServiceNow and PagerDuty to automate incident management.
  • Enables rapid response and reduces mean-time-to-repair (MTTR) by creating incident tickets from Pulse test case failures.
• REST API – Limitless Integration & Extensibility:
  • Provides a suite of REST API programs to develop, edit, test, and analyze CX systems.
  • Offers plug-and-play sample code for creating automated shortcuts and time-saving solutions.
  • Allows customization to specific contact center and business requirements.