Technician Now is a cloud-based dispatch and technician management platform designed primarily for equipment, truck, and fleet dealerships. It optimizes service operations by matching the right technician to the right job with the right parts, improving first-time fix rates, maximizing technician utilization, and increasing revenue per technician. The system integrates seamlessly with existing dealership management systems (DMS) and enterprise resource planning (ERP) tools, enabling real-time scheduling, predictive dispatching, parts verification, and centralized communication. It aims to reduce idle time, eliminate inefficiencies from disconnected tools, and enhance customer satisfaction by streamlining workflows for service managers, technicians, and operational leaders.

Key Features

Smart Dispatching Matches technicians to jobs based on skill, availability, location, and parts readiness.

• Ensures the right tech is assigned every time
• Reduces travel and wait times

Parts Verification Confirms part availability before dispatching technicians.

• Prevents sending techs without necessary parts
• Minimizes job delays

Full System Integration Connects with existing systems like e-Emphasys, IntelliDealer, DIS, Procede, and others.

• No need to replace current software
• Synchronizes operations across platforms

Predictive Scheduling Enables proactive job assignment based on technician performance and workload.

• Avoids bottlenecks and overbooking
• Improves planning and resource allocation

Mobile Technician Interface Provides technicians with live job updates, parts lists, and inspection steps accessible from any device.

• Supports field and shop technicians
• Enhances real-time communication

Quality Control/Quality Assurance (QC/QA) and Inspections Allows attachment of custom checklists or inspection steps to jobs for warranty and compliance purposes.

• Ensures job quality and adherence to standards
• Supports regulatory and OEM compliance

Real-Time Capacity Dashboards Visualizes shop and field technician availability and workload.

• Helps optimize resource utilization
• Improves operational transparency

Benefits

Increased Technician Productivity Recaptures on average 2+ billable hours per technician per day by eliminating inefficiencies.

• More time spent on revenue-generating work
• Reduced downtime due to better scheduling and parts readiness

Revenue Growth Generates over $40,000 additional revenue per technician annually through improved utilization and job completion rates.

• Converts time savings into measurable financial gains
• Supports dealership profitability without adding staff

Rapid Deployment and ROI Deploys in days with no operational disruption and starts delivering ROI immediately.

• Quick implementation compared to traditional systems
• Low cost relative to revenue benefits

Improved Customer Satisfaction Faster job turnaround and better communication lead to happier customers and stronger service reputation.

• Reduces delays and missed appointments
• Enhances service quality and compliance