Technical Account Management Services (TAM)

Strategic, technical experts dedicated to helping customers maximize their TraceLink solutions

Ensuring operational health

Technical Account Management (TAM) Services provide TraceLink customers with an experienced technical resource focused on maximizing each customer’s operational health and long-term technical relationship with TraceLink. TAMs partner with you to develop action plans to address the highest impact areas of your day-to-day operations using TraceLink solutions, provide strategic technical governance of your TraceLink environment, and act as your champion to advocate for your technical needs and priorities. TAM offers:

• Technical guidance and operational advice
• Use case consulting & review
• Escalation communication management
• Strategic governance and development prioritization
• Release readiness preparation

Why TAM services?

Companies across the life sciences and healthcare supply chain face immense challenges in aligning their business and supply chain operations to meet current and evolving network integration, transaction data exchange, and business processes requirements. TAM is designed for companies and teams that:

Have global supply and partner ecosystems

TAM supports global customers with large teams, high volume of transactions, complex use cases, multiple TraceLink solutions, and applications that require a higher level of attention from a technical standpoint.

Are spread thin or lack needed resources

TAM supports customers with smaller teams that are spread thin and may have knowledge gaps due to turnover or changing teams resulting in a lack of experience and familiarity with managing TraceLink solutions.

Are growing or evolving to meet patient needs

TAM supports customers expanding or changing their business with a need for an experienced technical advisor for strategic use case scenario discussions.

Benefits

• How TAM services drive business success
• Utilize a dedicated, expert resource
• Ensure best practices
• Receive technical data analysis
• Leverage strategic guidance & collaboration
• Prepare for roadmap releases
• Communicate regularly & proactively