Overview

Teamwork Desk is a comprehensive help desk software designed to optimize customer support and improve customer satisfaction. It offers a range of features, including automated ticket prioritization, a centralized inbox, and real-time reporting. Teamwork Desk streamlines the management of customer inquiries while ensuring smooth collaboration within support teams. By integrating with Teamwork's project management tools, it ensures efficient workflow, enabling teams to resolve tickets swiftly and maintain high levels of customer satisfaction.

Features and Capabilities

• Automated Prioritization: Automatically sorts, prioritizes, and escalates tickets to help teams focus on critical issues.
• Shared Inbox: Centralizes all customer communication in one place, ensuring no ticket goes unanswered.
• Smarter Onboarding: Tools like Help Docs and Training Wheels help speed up agent onboarding and training.
• Canned Responses: Provides pre-written responses for common queries to ensure consistency and save time.
• Collision Detection: Alerts agents when another team member is replying to the same ticket, preventing duplicate responses.
• Priority Tickets: Allows customization of ticket prioritization based on business needs, helping to manage workloads.
• Custom Tags: Enables adding customizable tags to tickets for better organization and easier tracking.
• Teamwork.com Integration: Syncs with Teamwork's project management software, converting tickets into tasks and vice versa.
• Mailchimp Integration: Connects with Mailchimp, enabling customer or lead addition to email campaigns.
• Desk Data Viewer: Customizes data views and integrates with third-party apps to fit team workflows.
• Live Chat: Provides real-time customer communication to reduce response times and improve resolution rates.
• Undo Send: Offers a grace period to recall messages sent in error.