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TCN SMSTCN

Text messaging provides a convenient, personalized and fast way for your business to communicate with customers — improving customer interactions and satisfaction. With one-touch responses and secure, personalized messages, your customers will love the ability to text on their own terms.

Vendor

Vendor

TCN

Company Website

Company Website

PRODUCT-BRIEF_SMS_3.8.7.pdf
Product details

TCN SMS is a cloud-based text messaging solution integrated into the TCN Operator contact center platform. It allows organizations to engage customers through automated and agent-assisted SMS communications. Whether for customer service, appointment reminders, promotions, or payments, TCN SMS provides a fast, familiar, and preferred channel for consumers. With built-in compliance tools and omnichannel integration, it enhances both customer experience and operational efficiency.

Features

  • Conversational Texting: Enables one-touch responses and personalized messages for fast, convenient communication.
  • Omnichannel Interface: SMS, email, and chat are unified in a single agent interface.
  • Automated & Agent-Assisted Messaging: Supports both automated flows and live agent interactions.
  • SMS Responses: Issue automated replies or callbacks for incoming messages.
  • SMS Intents: Use exchange-based commands like “Stop,” “Yes,” “No,” “Confirm,” and “Balance.”
  • SMS Flows: Customize messaging for payments, collections, promotions, and customer care.
  • Business Intelligence Integration: Monitor campaign metrics and performance across channels.
  • Cell Phone Compliance Tools: Includes opt-in management and cell phone scrub database.
  • Natural Language Compliance: Automates contact center compliance with federal regulations.
  • 10DLC, Short Code, Toll-Free Registration: Ensures verified identity and protects against spam.
  • High Throughput Messaging: Scalable delivery to meet business needs.

Benefits

  • Improved Customer Satisfaction: Fast, personalized communication enhances the customer journey.
  • Reduced Inbound Calls: Customers resolve issues via SMS, freeing agents for priority tasks.
  • Increased Agent Productivity: Agents manage multiple digital engagements simultaneously.
  • Regulatory Compliance: Built-in tools support TCPA and other federal standards.
  • Scalable & Flexible: Suitable for businesses of all sizes and industries.
  • Real-Time Insights: Analytics help optimize campaigns and agent performance.
  • Secure Messaging: Verified sender identity and compliance tools protect consumers.
  • Customizable Workflows: Tailor SMS flows and responses to business needs.