The TCN Connector for Salesforce is a secure and reliable integration that embeds TCN’s contact center capabilities directly into the Salesforce platform. It enables agents to manage inbound and outbound communications, access customer data, and run dialer campaigns—all without leaving Salesforce. This native integration streamlines workflows, enhances customer experiences, and improves operational efficiency.

Features

• Integrated Communication Pane: Agents and customers connect through a unified interface within Salesforce.
• Click-to-Dial: Initiate calls directly from Salesforce with a single click.
• Inbound Calls & IVR: Handle incoming calls and route them through interactive voice response.
• Outbound Dialing & Campaigns: Launch and manage outbound campaigns seamlessly.
• Call Record Activities & Insights: Capture agent disposition, call recordings, and activity history.
• Custom & Standard Object Support: Use TCN’s Call Record custom object for flexible data management.
• Two-Way Sync: Synchronize call records between TCN and Salesforce for comprehensive reporting.
• Power Dialer for Salesforce: Automates outbound operations for efficient prospecting and follow-ups.
• Easy-to-Use Interface: Requires minimal training for agents.
• Complete Visibility: Agents access customer information instantly during calls.

Benefits

• Boosted Agent Productivity: Agents stay within Salesforce, reducing app-switching and improving focus.
• Enhanced Customer Experience: Real-time access to customer data enables personalized interactions.
• Streamlined Operations: Unified platform simplifies communication and campaign management.
• Faster Lead Follow-Up: Power Dialer ensures timely outreach and engagement.
• Operational Flexibility: Custom object support allows tailored workflows and reporting.
• Scalable Solution: Suitable for organizations of all sizes.
• Improved Reporting: Two-way sync enables detailed analytics on call performance.