TCN’s compliance suite is complete with all the AI-powered solutions you need to help your agents minimize risk and quickly adapt to changing regulations so your contact center can stay compliant even with a moving target. From manually approving calls to streamlining data sets in one place, you have the tools to help keep you in the know about your contact center’s compliance.
Vendor
TCN
Company Website
TCN Compliance Suite is a comprehensive set of AI-powered tools designed to help contact centers stay compliant with evolving regulations such as TCPA, STIR/SHAKEN, and Regulation F. It centralizes compliance operations, minimizes risk, and streamlines workflows through automation and human-in-the-loop controls. From call recording and list management to manual approvals and phone number registration, TCN equips contact centers with everything needed to maintain regulatory integrity and operational efficiency.
Features
- Call Recording Storage: Centralized, compliant storage of all call recordings for training and audit purposes.
- List Management Services (LMS): Streamlines and organizes data sets with visual workflow tools and external data enrichment.
- Manually Approved Calling (MAC): Allows agents to review and approve calls before dialing to ensure compliance.
- Manually Approved SMS: Adds human intervention before sending text messages for final compliance checks.
- Manual Dialer: Enables agents to manually dial numbers while maintaining compliance safeguards.
- Natural Language Compliance: Build and manage compliance rules using intuitive, user-friendly interfaces.
- Phone Number Registration: Prevents calls from being blocked or marked as spam by registering numbers across carriers.
- Reassigned Number Database (RND): Identifies disconnected US and toll-free numbers with the most recent disconnection date.
Benefits
- Regulatory Protection: Safeguards against penalties from TCPA, STIR/SHAKEN, and other regulations.
- Operational Efficiency: Automates workflows and reduces manual errors in data handling and campaign execution.
- Risk Mitigation: Human-in-the-loop tools like MAC and SMS approval reduce compliance risks.
- Data Enrichment: Enhances campaign effectiveness with contextual contact details.
- Scalable Compliance: Adapts to changing regulations and business needs.
- Visual Workflow Management: Replaces spreadsheets with intuitive data flow visualization.
- Improved Customer Trust: Ensures responsible communication practices and data handling.