TCN Chat is a customer communication product designed to help contact centers serve more customers, more conveniently. It enables agents to manage multiple chat conversations simultaneously, increasing productivity and customer satisfaction. Chat supports real-time communication across preferred channels like mobile and desktop, ensuring customers can reach businesses easily and efficiently.

Features

• Agent-Involved Chat: Allows agents to engage in multiple chat conversations at once, improving responsiveness.
• Chat Flows: Structured workflows guide agents through conversations for consistent service delivery.
• Monitor Agent Activity: Supervisors can track agent performance and chat engagement in real time.
• Priority Notifications: Alerts agents to high-priority messages or customers waiting for responses.
• Customizable Appearance: Tailor the chat interface to match brand identity and user preferences.
• Canned Messages: Predefined responses help agents reply quickly and consistently.
• Multi-Device Support: Customers can chat via mobile phones, computers, and other devices.
• Compliance Documentation: All chat conversations are saved to support regulatory compliance and reduce risk.

Benefits

• Increase Productivity: Agents can handle more conversations simultaneously, reducing idle time and improving throughput.
• Reduce Wasted Time: Instant connection between customers and agents minimizes delays between chats.
• Enhance Customer Experience: Provides consumers with flexible options to contact businesses and resolve issues quickly.
• Improve Compliance: Automatically documents all chat interactions to support compliance efforts.
• Boost Agent Efficiency: Real-time monitoring and structured workflows help agents stay organized and responsive.
• Adapt to Customer Preferences: Meets customers on their preferred communication channels, improving engagement and satisfaction.