Tally Digital

Tally Digital is a suite of cloud-native digital tools designed to help energy retailers engage customers, reduce churn, and lower operational costs. It enables seamless customer experiences across web and mobile platforms, offering personalized insights, account management, and support while integrating with billing systems and third-party services.

Features

• Web portal and native mobile app for customer self-service
• Integrated virtual and live chat support
• Billing, payments, usage tracking, and solar generation monitoring
• Weekly personalized updates and budget alerts
• Machine learning analytics for behavioral insights
• Demand response program support
• Custom branding and responsive design
• API integration with third-party services and billing systems

Capabilities

• Enable customers to self-serve anytime, anywhere
• Deliver actionable insights to influence energy behavior
• Support upselling through personalized offers and ROI calculations
• Monitor solar PV and battery generation within the app
• Run demand response programs and capture customer engagement data
• Integrate with EV monitoring, rewards, and campaign modules

Benefits

• Reduce cost-to-serve through automation and self-service
• Lower churn by up to one-third with proactive communication
• Boost customer satisfaction and Net Promoter Scores
• Increase upsell opportunities with targeted insights
• Support clean energy transition and customer empowerment