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Tally CustomerTally Group

Tally Customer empowers energy retailers to engage customers through web and mobile apps, enabling account management, payments, usage tracking, and personalized insights while reducing churn and operational costs through automation and data-driven communication.

Vendor

Vendor

Tally Group

Company Website

Company Website

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Product details

Tally Customer

Tally Digital Self Service (DSS) is a modern suite of digital tools designed for energy retailers to enhance customer engagement, reduce churn, and lower operational costs. It empowers customers to manage their energy accounts, payments, and insights through intuitive web portals and native mobile apps.

Features

  • Web portal and mobile app access for account management
  • Integrated chat support (virtual and live)
  • Billing, payments, usage tracking, and solar generation monitoring
  • Weekly personalized updates and budget alerts
  • Custom branding and responsive design
  • Machine learning analytics for behavioral insights
  • Integration with third-party services and billing systems via APIs

Capabilities

  • Enable customers to self-serve anytime, anywhere
  • Provide actionable insights to influence energy behavior
  • Support upselling through personalized offers and ROI calculations
  • Run demand response programs and monitor customer engagement
  • Integrate with EV monitoring, rewards, and campaign modules

Benefits

  • Reduce cost-to-serve through automation and self-service
  • Lower churn by up to one-third with proactive communication
  • Boost customer satisfaction and Net Promoter Scores
  • Increase upsell opportunities with targeted insights
  • Support clean energy transition with solar and battery monitoring
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