Talkwalker Social Listening helps you stay relevant and drive impact by listening to online conversations as they happen. It's ideal for PR and communications, social media marketing, market research, customer experience, and agencies. The software helps you spot potential crises before they happen, stay relevant by identifying trending topics, adapt quickly to market demands with competitive analysis, and create better experiences with customer feedback analytics. Talkwalker offers broad social listening coverage, monitoring 30 social networks and 150+ million websites. It enables you to hop on viral trends, protect your reputation with real-time alerts, and inform your strategy with data from social networks and customer feedback sources. With features like AI chat, visual listening, customizable dashboards, and sentiment analysis, Talkwalker provides extensive coverage without manual reporting labor.

Features:

• Global multi-channel coverage  Monitor 30 social networks and 150 million websites across 239 countries and regions.
• AI chat and answers Get an instant, plain language answer to a quick question about your audience by asking Yeti, our AI assistant.
• Visual listening Detect brand mentions in images, video, and audio — because online conversations don’t just happen in text.
• Customizable dashboards  Communicate important audience data across your entire organization by tailoring dashboards to each team. 
• Real-time alerts  Find out when a crisis might be forming, when sentiment is changing, and when to jump on a topic that’s generating meaningful conversations. 
• Conversation clusters Get a visual map of conversations that are connected to each other, so you’re always discovering fresh audiences and topics.
• Sentiment analysis Calibrate brand awareness campaigns to real-time audience sentiment — so you know when it’s time to do damage control versus launching something new.
• AI summaries Condense massive amounts of audience data into a digestible daily, weekly, or monthly summary.
• Virality maps Take advantage of viral moments before they take off by tracking audience enthusiasm across a variety of topics.