Talkwalker Feedback Analytics helps you exceed customer expectations by consolidating customer feedback from 300 possible sources. It allows you to sharpen your strategy with real-time sentiment, intent, and community data. It is ideal for customer experience, market research, digital marketing, and agencies. The platform enables you to create better experiences with real evidence, adapt faster than your competitors, boost retention rates, and become irreplaceable to your clients. You can adapt your customer experience to real-time feedback and keep CSAT scores at an all-time high. It also saves time on customer feedback reports and increases NPS scores. By increasing retention rates, you can spend less on acquisition. Talkwalker provides advanced capabilities such as access to data from 300 feedback sources, location data, AI chat and answers, custom scoring, sentiment analysis, intent detection, single-window overview, AI summaries, and hierarchical views.

Features:

• 300 feedback sources
• Access data from 300 sources, including reviews, surveys, support tickets, and more, so you’re getting a multifactorial view of your customer feedback.
• Location data
• Know what customers think on a local, regional, and global level with an organized and hierarchical view of your Google reviews — all in one place.
• AI chat and answers
• Get an instant, plain language answer to a quick question about your customers by asking Yeti, our AI assistant.
• Custom scoring
• Develop your own feedback scoring system from metrics that matter most, such as sentiment analysis, buying intent, and community interactions.
• Sentiment analysis
• Calibrate customer service responses to real-time sentiment — so you know when it’s time to upsell versus when it’s time to improve the customer experience.
• Intent detection
• Identify customer intentions in their feedback, so you’re proactively sending personalized communications to either address concerns or upsell happy customers.
• Single-window overview
• Design your ideal customer feedback overview by pulling data from call center transcripts, community interactions, reviews, surveys, support tickets, and more into one location.
• AI summaries
• Condense massive amounts of customer feedback into a digestible daily, weekly, or monthly summary.
• Hierarchical views
• Develop customer feedback hierarchies that reveal the trends and patterns you should pay attention to most.