TailorMed Complete is a full‑service financial navigation offering that combines the TailorMed software platform with dedicated, trained financial navigation specialists. Instead of only providing technology, this service delivers operational execution by embedding human expertise directly into patient affordability workflows. The service is designed for healthcare providers that want to remove financial barriers to care without building or expanding internal navigation teams. TailorMed Complete manages patient outreach, affordability assessments, assistance program enrollment, and follow‑up activities while operating within the provider’s existing clinical and operational framework. This offering emphasizes consistency, accountability, and patient experience. Financial navigators are trained in best practices and certified on the TailorMed platform, enabling standardized processes and measurable outcomes. TailorMed Complete supports ongoing patient engagement throughout treatment, ensuring that affordability support is continuous rather than episodic.

Key Features

Dedicated Financial Navigators

Human‑led patient support.

• Trained specialists assigned to affordability workflows
• Direct patient interaction via phone or video

Platform‑Enabled Service Delivery

Technology‑supported execution.

• Use of TailorMed Platform for all navigation activities
• Structured workflows and documentation

Patient Outreach and Engagement

Active patient communication.

• Proactive contact with patients
• Education on financial options and next steps

Assistance Program Enrollment

Hands‑on enrollment management.

• Completion and submission of assistance applications
• Coordination with manufacturers and foundations

Ongoing Patient Follow‑Up

Continuous affordability support.

• Monitoring of coverage changes
• Renewal and re‑enrollment management

Operational Oversight

Managed service accountability.

• Standardized processes and quality controls
• Performance tracking and reporting

Benefits

Reduces Internal Staffing Burden

Extends provider capacity.

• No need to hire or train navigation staff
• Predictable operational coverage

Improves Patient Experience

Supports patients directly.

• Human interaction during stressful financial decisions
• Clear explanations of affordability options

Accelerates Access to Care

Minimizes treatment delays.

• Faster assistance enrollment
• Reduced financial clearance bottlenecks

Enhances Financial Outcomes

Improves affordability capture.

• Increased utilization of available assistance
• Reduced uncompensated medication costs

Ensures Consistent Execution

Standardizes financial navigation.

• Repeatable workflows across patient populations
• Reduced variability between cases