SysAid Enterprise is a comprehensive ITSM solution tailored for large teams and complex environments, enabling unlimited IT agents, automation, and customization. It integrates generative AI (SysAid Copilot) across all service management functions to improve employee experience, boost productivity, and accelerate service delivery. The platform supports rapid implementation with VIP onboarding and offers extensive customization options for workflows, templates, and data fields. It is designed to scale service management seamlessly across the entire organization, providing a consumer-grade self-service portal for employees, students, and clients, and real-time data insights for continuous improvement.

Key Features

Unlimited IT Agents and Automation Enables scaling service delivery with no limits on the number of IT agents or automation rules.

• Supports complex workflows and processes
• Empowers large organizations to manage extensive IT environments

Generative AI Integration (SysAid Copilot) AI baked into every aspect of service management to speed up and improve accuracy in support.

• AI-powered ticket handling and auto-responses
• Continuous system improvement through real-time data

Tailored Implementation and Customization VIP onboarding service ensures the platform fits organizational needs from the start.

• Unlimited custom columns and templates per entity
• Custom workflows and automation orchestration

Consumer-Grade Self-Service Portal Provides employees, students, and clients with easy access to answers and support.

• Reduces wait times and workload on IT teams
• Enhances user satisfaction with intuitive interface

Rapid Deployment Implementation can be completed in hours, not weeks, with dedicated customer support.

• Fast data migration and team onboarding
• Immediate impact on IT and business processes

Benefits

Scalable Service Management Designed to handle the demands of large organizations with unlimited users and automation.

• Supports growth without additional platform constraints
• Ensures consistent service quality across departments

Improved Employee Experience Delivers fast, accurate support through AI and self-service, reducing frustration and downtime.

• Empowers users to resolve issues independently
• Decreases support wait times significantly

Increased IT Productivity Automates repetitive tasks, freeing IT staff to focus on strategic initiatives.

• Reduces manual workload and reactive firefighting
• Enables IT teams to optimize processes and infrastructure

Customizable to Organizational Needs Highly adaptable platform to fit unique workflows and reporting requirements.

• Facilitates integration with existing IT environments
• Provides detailed analytics and insights for decision-making