Syncro XMM is a unified IT management platform designed for managed service providers (MSPs) and internal IT teams. It integrates remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 management into a single solution. The platform enables users to monitor and manage unlimited endpoints, automate routine maintenance, deploy patches, and customize alerts. Syncro’s PSA automates ticketing, billing, invoicing, and reporting, streamlining back-office operations. The Microsoft 365 management feature simplifies administration, enhances security, and reduces attack surfaces. Syncro leverages automation and AI to optimize workflows, improve service quality, and drive business growth. Its flexible, customizable environment supports both small and large organizations, providing centralized control over IT infrastructure, operations, and user management.

Key Features

Remote Monitoring & Management (RMM) Automates endpoint monitoring and maintenance.

• Real-time monitoring and alerting
• Automated patch deployment and scripting
• Remote access for troubleshooting

Professional Services Automation (PSA) Streamlines business operations and support.

• Ticketing and help desk workflows
• Automated billing, invoicing, and reporting
• Time tracking and contract management

Microsoft 365 Management Simplifies and secures Microsoft 365 administration.

• Security baselines and compliance assessments
• User and license management
• Attack surface reduction

Advanced Automation & Scripting Optimizes routine tasks and incident response.

• Library of prebuilt scripts
• Customizable automation workflows
• AI-powered classification and remediation

Unified Platform Experience Centralizes IT management in a single console.

• Endpoint, operations, identity, and data management
• Integrations with 50+ business tools
• Bulk agent installer and migration tools

Benefits

Operational Efficiency Reduces manual workload and streamlines processes.

• Automated maintenance and support
• Centralized management reduces tool sprawl

Improved Security & Compliance Strengthens IT environments and reduces risk.

• Proactive issue detection and remediation
• Security assessments and drift detection

Scalability & Flexibility Supports growth and adapts to business needs.

• Unlimited endpoints and users
• Customizable workflows and integrations

Cost Savings Simplifies pricing and reduces overhead.

• Flat per-user fee, no contracts or minimums
• Fast onboarding and migration