Synapse 3PLExpert is a comprehensive warehouse management system (WMS) specifically built for Third-Party Logistics (3PL) providers and modern distribution operations. It offers powerful and configurable functionality to optimize warehouse processes, drive revenue, and ensure reliability across multiple facilities, users, and orders on a unified private instance. The system provides granular billing capabilities, allowing for automatic invoicing of every customer activity, including value-added services like kitting, assembly, labeling, and repackaging. It enhances labor forecasting and efficiency through sophisticated data capture and reporting tools. Synapse 3PLExpert ensures real-time inventory visibility and management with flexible configuration options to meet diverse customer requirements. It also streamlines returns processing and offers robust integration capabilities with financial systems, shopping carts, ERPs, and transportation management systems via secure API, facilitating seamless data sharing across the supply chain. A user-friendly web-based customer portal empowers clients to autonomously query their stock, inventory flow, receipts, and shipments. Deep and flexible reporting, integrating data mining and analytics, provides critical KPIs for operational insights. Users have reported significant gains, including 22% increase in warehouse productivity, 17% increase in labor utilization, and 31% reduction in overall warehouse costs. The system is adaptable and scalable, designed to grow with evolving distribution needs, and is battle-tested in supporting high-growth industry verticals.

Features & Benefits

• Billing Granularity
  • Captures and automatically bills for every customer activity, including value-added services and unique requirements.
• Value-Added Services
  • Enables offering a suite of services such as kitting, assembly, labeling, repackaging, and work order processing to improve customer service.
• Labor Management
  • Improves labor forecasting and increases efficiency through sophisticated data capture, reporting, and data mining.
• Inventory Management
  • Provides real-time inventory status updates with configurable options to meet diverse customer needs.
• Returns Processing
  • Implements a simplified returns process that addresses customer replacements and manages inventory as required.
• Integration Capabilities
  • Seamlessly integrates with financials, shopping carts, order management, ERP, parcel manifesting, warehouse automation, transportation management systems, and other tech stack components via secure API.
• Customer Portal
  • Offers an easy-to-use web-based portal for customers to autonomously query stock, inventory flow, throughput, receipts, and shipments.
• Reporting & Analytics
  • Delivers deep, flexible reporting capabilities with integrated data mining tools, analytics, and a data warehouse for key performance indicators.
• Scalability & Adaptability
  • Designed to grow with distribution needs, supporting complex operations across multiple facilities, users, and orders on a unified private instance.