Symplicity Advocate serves as a trusted solution for higher education institutions, enabling them to successfully manage the most critical student concerns, including student conduct, wellbeing, complaints, support, and academic misconduct. The platform provides an integrated, secure, and user-friendly environment, offering a comprehensive 360-degree view of student wellbeing, conduct, and incidents. It facilitates automated case triage and routing, coordinating cross-institutional support for various incident types and allowing different teams to link and organize efficiently. The software champions early intervention by proactively identifying at-risk students and providing immediate support to ensure they receive the resources needed to succeed. Symplicity Advocate aims to build trust in the institution, improve data privacy and security, and optimize case resolution processes. It supports an integrated wellbeing network across the entire institution, ensures secure and optimized communications, and works to reduce the impact of issues on student learning. The system is designed to comply with industry-standard governance, data, and security protocols, including audit trails, GDPR compliance, and robust cybersecurity, protecting universities from legal and reputational issues while ensuring key decision-makers have immediate access to student case information.

Features & Benefits

• Comprehensive Case Management
  • Enables institutions to successfully manage student conduct, wellbeing, complaints, support, and academic misconduct with highly configurable workflows and seamless end-to-end processes.
  • Automated case triage and routing
  • Record referrals to other university or external support services
• Robust Reporting & Analytics
  • Provides a powerful reporting engine to streamline case management and generate real-time insights.
  • Out of the box report forms and templates
• Proactive Student Wellbeing Support
  • Offers a 360-degree view of student wellbeing and incidents, championing early intervention by proactively identifying at-risk students.
  • CARE Network proactively identifying at risk students
  • Integrated wellbeing network across the whole institution
• Security & Compliance
  • Ensures compliance with industry-standard governance, data, and security protocols, including audit trails, GDPR compliance, and robust cybersecurity.
• Engagement & Integration
  • Features an engagement toolset, facilitates school and faculty engagement, and offers comprehensive IT system integration.
  • Mobile adaptive, user friendly and highly engaging system
  • Granular user rights
  • Guest tracker with card swipe integration
• Key Student Outcomes
  • Delivers tangible benefits directly to students, fostering a supportive and secure environment.
  • Increased trust in the institution
  • Improved data-privacy & security
  • Swift and optimised case resolution
  • Secure and optimised communications
  • Reduced impact on learning