Are you maximizing your collections outcomes?

Symend’s AI-Driven Behavioral Science Engagement Platform Has Cured +250M Delinquencies

How Symend’s Unique Approach Is Transforming Enterprise Collections

Traditional collections strategies are costly, and perform poorly with increasingly overwhelmed consumers.

BEFORE SYMEND

• Poor recovery rates
• High operation costs
• Erosion in trust & loyalty

Symend uses Behavioral Science to predict your customers’ behavior & generates AI-optimized engagement.

AFTER SYMEND

• +8% recovery rates
• -50% OpEx costs
• Improved customer trust & LTV

Symend Has Recovered +50B In Payments for Enterprise Telecommunications, Financial Services & Utilities

Symend produces AI-optimized engagement flows which are constantly adjusting to behavioral signals from your customers.

Low IT lift

Professional services with collections and Behavioral Science expertise

Rapid Deployment

See results in weeks not months

Pays for Itself

Spend $1 with Symend and get $10 back in value

How We Maximize Collection Outcomes

STEP 1: Ingest & Normalize Data

Simply send us your data — we’ll ingest from any source, and unify your data for consistent analytics, engagement & reporting.

STEP 2: Score Customers​

We generate scores which drive segmentation based on likelihood to repay, relapse, or respond.​

STEP 3: Delinquency Archetypes

We segment & assign psychological archetypes, informed by behavioral science, which guide tone, timing, & channels.​ ### STEP 4: Generate Engagement
Journeys​ We deploy personalized & dynamic engagement journeys which integrate behavioral science tactics.​ ### STEP 5: Continuous Optimization &
Reporting​ Real-time engagement data drives AI insights which continuously refine segmentation & journeys, iterating over time to drive incremental value.​

WHY IT MATTERS: Accelerate Collections with Expertise

Our process accelerates collections learning and outcomes, backed by our expert team's white-glove service and behavioral science strategies.