Improve sales productivity by empowering the field force to manage entire sales process digitally.

SymbioSys Sales Tool is a comprehensive sales enabler that empowers producers to manage end-to-end sales process from Lead-Activity to Collateral Management, Financial Need Analysis, Product recommendation, Sales Illustration, e-Application including documents & Signature capture, field underwriting & payment processing on a hand-held device in both online & disconnected mode. Its unique differentiators are extensive configurability, widest OS support, maximum offline capabilities that includes offline field-underwriting for quick sales closure, with proper controls. The Standard/Sub-standard case decision is given on the field with an ability to load the cases automatically using in-built underwriting engine, calculates risk premium and generates counter offer for customer approval.

It is a one stop service that supports Life, Annuity, Pensions, Health products, in multiple languages & currencies. The field force can engage with the prospect either in-person or with physical distancing, thru customer collaboration offered thru this service.

Business Challenges

• Multiple interactions with customers leading to long time for sales closure
• Inconsistent sales process leading to high manual work
• Higher time and cost for agent learning
• High application NIGO (Not in Good Order) rate
• Inability to meet evolving business and distribution demands
• High turnaround time for policy issuance due to fragmented sales process

Business Drivers

• Increased face time with customer
• Quick Sales closure with proper controls
• Improved distributor productivity
• Consultative selling to improve customer experience
• Availability across platforms to promote BYOD concept
• Reduced time to launch new products
• Quick adaptation to evolving business needs

FEATURES

• Higher configurability, for faster time to market
• Unified solution for diverse OS, single code for iOS, and Android
• Maximum offline capability, unique rule capability that works even in offline
• Field underwriting in offline mode with the ability to generate counteroffers, for quick sales closure
• Configurable Reflexive questionnaire for the capture of context-sensitive data
• Business users can configure products, underwriting rules etc. which aid in reducing dependence on IT and vendor

Benefits

• 20-50% Improvement in sales conversions
• 80-90% Elimination in mis-selling can be achieved
• 30-60% Saving in time to market for launching new products
• 50-70% Straight Through Processing (STP) can be achieved
• 50-70% Successful future proofing on transformation initiatives