Overview

Swoop Analytics for M365 addresses the “What Tool When” challenge by guiding individuals, business segments, and organizations to collaborate more effectively using Microsoft 365. Powered by an AI-driven interactive coach, it helps users interpret insights, reduce email and meeting overload, promote asynchronous work, improve engagement, and measure progress toward better collaboration habits.

Features and Capabilities

• Personalized Nudges & Recognition: Individuals receive tailored guidance on when to use Teams, Viva Engage, OneDrive, SharePoint, and Outlook—plus praise for good collaboration behaviors.
• AI‑Powered Coaching: A generative AI coach (“Dr SWOOP”) trained on support and benchmarking content offers actionable recommendations for improving collaboration.
• Multi‑Tool Collaboration Guidance: Encourages shifting from email to Teams Channels or Viva Engage, promoting asynchronous communication and reducing unnecessary meetings.
• Engagement & Knowledge‑Sharing: Facilitates cross-organizational interaction via Viva Engage as a virtual hub for updates, Q&As, and community-building.
• Targeted Improvement Areas: Identifies specific segments needing focus, helping adoption and change managers direct initiatives effectively.
• Custom Benchmarking Reports: Trial users receive tailored benchmarking comparing their M365 usage to peers, highlighting top-performing teams and insights from experts.
• Enhanced Analytics for Adoption Leaders: Delivers granular insights beyond Microsoft’s Productivity Score and MyAnalytics, enabling adoption professionals to measure and accelerate change.
• Self‑Service Dashboards: Users and reports are empowered through secure, private, and intuitive dashboards to track usage, collaboration scores, and behavior shifts over time.
• Enterprise‑Level Security & Compliance: Built with ISO 27001 certification, SOC 2 Type 2 compliance and GDPR alignment to ensure robust protection of summary usage data while preserving sensitive information.