Overview

Olo Switchboard is an intuitive order management tool designed to digitize and streamline phone orders for restaurants. By converting call-in orders into digital format, Switchboard ensures that these orders are as accurate and efficiently processed as those placed online. This platform is essential for restaurants looking to enhance operational efficiency, reduce manual entry errors, and provide a seamless ordering experience for their guests.

Features

Customize your order interface

Create a specialized restaurant menu just for Switchboard that allows agents to quickly place orders and deliver a better guest experience.

• Agents can order exclusive items
• Search based on multiple menu criteria
• Change handoff mode and time if needed
• Easily add items and update quantities

Store contact info and order history

Even if your call drops, order and guest information are saved in the cloud. Offer food and drink suggestions to guests based on their saved order history and internal product descriptions.

Provide a better way to pay

Send guests to a payment portal via SMS so they can pre-pay for orders from their mobile devices rather than recite credit card information over the phone.

• Reduces PCI scope for call centers
• Guests can quickly enter payment info and tip
• Enable guests to review order before submitting
• Saves time and improves conversion