Learning from your patients is key to improving their experience

Transform patient feedback into action

• Connect with your patients across different points of care to collect and monitor their feedback to improve service and provide personalized care.
• Turn what you learn from your patient survey data into higher quality and better outcomes for your patients, your staff and your organization. 
• Use our surveys to capture the voice of your patients for a holistic understanding of patient experiences and areas to improve.

Features

• Increase patient engagement - Make surveys engaging with our library of interactive emoticons and questions that encourage submissions via email, kiosks and tablets. - Customize surveys with impactful questions that matter to your patients.
• Increase patient loyalty with timely resolutions - Collect feedback from patients securely, anonymously and in real-time. - Flag and escalate responses that need immediate attention. - Identify negative survey responses and resolve issues before they become an adverse event or potential claim.
• Use insights to increase patient satisfaction and experience scores - Conduct preliminary investigations to determine if a formal root cause analysis needs to be conducted. - Initiate a root cause analysis with just one click through the integration of Risk, Feedback and Policy. - View all action items and follow-ups associated with a root cause analysis centrally. - Easily construct a narrative with easy to digest timeline views.