Surveys and AssessmentsServiceNow
ServiceNow's Survey and Assessments product is a software solution designed to help organizations measure customer experience and gather insights through surveys and assessments. It integrates with the Now Platform to connect workflows across systems and stakeholders.
Vendor
ServiceNow
Company Website
Product details
This tool enables organizations to design and deploy surveys for measuring customer satisfaction, employee engagement, and operational performance. It facilitates structured assessments to identify process improvements and supports data-driven decision-making through integrated analytics.
Key Features
Survey Creation
- Customizable survey templates
- Multi-channel distribution (email, web, mobile)
- Real-time response tracking
Assessment Tools
- Pre-built assessment frameworks
- Stakeholder feedback aggregation
- Process gap analysis capabilities
Platform Integration
- Native integration with ServiceNow workflows
- Automated data routing to relevant systems
- API support for external tool connections
Benefits
Enhanced Insights
- Centralized data collection from customers and employees
- Visual dashboards for trend analysis
- Benchmarking against historical performance
Operational Efficiency
- Automated survey distribution and reminders
- Role-based access to results
- Compliance with data security standards