Support Board is a cloud‑based customer support and chatbot system designed to automate and streamline customer interactions. It combines AI‑powered chatbots with live agent takeover, enabling immediate responses and seamless escalation when needed. The system supports omnichannel messaging, including WhatsApp, Messenger, Telegram, email, SMS, and other platforms. It offers automated training using documents or website data, multilingual capabilities, conditional triggers, surveys, and performance reporting. Integrations such as Shopify and TidyCal enhance e‑commerce support and automate bookings. The platform allows sending rich messages and pop‑ups while providing analytics and agent rating features.

Key Features

AI‑powered chatbots Automates responses and assists with advanced queries.

• Trains on documents or website content
• Sends attachments, media, and rich messages

Live agent takeover Allows human agents to take control when needed.

• Supports smooth handoff from AI
• Notifications and agent tools available

Omnichannel messaging Manages conversations across multiple platforms.

• Works with WhatsApp, Messenger, Telegram, LINE, SMS, email, and more
• Unified inbox for agents

Automation & triggers Sends targeted messages based on user behavior.

• Welcome messages, follow‑ups, and pop‑ups
• Conditions based on user type, location, and time

E‑commerce integrations Enhances online store support.

• Shopify integration with real‑time store data
• TidyCal booking automation

Multilingual support Improves accessibility for global audiences.

• Supports 40+ languages
• Autocorrect and Google‑based answer search

Benefits

Reduced workload through automation Automates repetitive customer inquiries.

• AI handles common questions instantly
• Conditional triggers reduce manual tasks

Improved customer experience Ensures timely responses and smooth escalation.

• Human takeover available at any time
• Rich messages and surveys improve interactions

Expanded customer reach Centralizes communication across platforms.

• Works across major messaging apps
• Multilingual chatbots serve global customers

Better team performance insights Tracks support quality and agent effectiveness.

• Customer feedback collection
• Agent rating features