Faster, smarter data-driven vehicle inspections

Superservice Triage boosts workshop efficiency by enabling VIN-specific vehicle inspections powered by integrated OEM data, complete with service schedules and menu pricing. This means technicians can work faster and generate accurate service recommendations in minutes.

Features

• **Guided VIN-specific inspection process: **Technicians follow a digital inspection checklist tailored to each vehicle’s VIN-specific OEM service and repair requirements, ensuring precise and consistent inspections every time.
• **Integrated menu pricing: **Integrated menu pricing allows technicians to instantly and accurately price any recommended work, boosting efficiency and providing customers with clear, upfront pricing for complete transparency.
• **Workshop diary view: **With this intuitive visual layout, service teams can efficiently plan and track the progress of every vehicle. Team members and customers can receive automated updates as a vehicle progresses through key stages, making it easy for everyone to stay informed and up to date.
• **Remote authorisation: **Customers can review and approve necessary work remotely, making the process more efficient and reducing delays. With the ability to see photos or videos of the recommended repairs from their vehicle inspection, they gain a clear understanding of the required work before making a decision.
• **Deferred work follow-up: **Automatically track and follow up on deferred work, ensuring that no service opportunity is missed. Remind customers of outstanding maintenance needs, increasing retention and driving additional revenue for your aftersales department.
• **Analytics and insights: **Access valuable insights with the updated Analytics Module, now designed for faster performance and expanded data coverage. Use detailed metrics to support informed, data-driven decisions that enhance service efficiency and customer satisfaction.

Benefits

Optimise efficiency, enhance customer transparency, and increase aftersales revenue with Superservice Triage.

• **Build trust through transparency: **Generate a detailed, vehicle-specific report outlining required work, complete with photos and videos for clear, transparent communication.
• **Faster, more accurate vehicle inspections: **Superservice Triage offers highly accurate, guided inspections with built-in parts and labour pricing for precise estimates every time.
• **Increase aftersales revenue: **Superservice Triage identifies urgent repairs and upsell opportunities, helping you maximise service approvals and increase profits.