The only aftersales platform that’s driven by data. Superservice is a suite of innovative aftersales tools powered by OEM parts and labour data that drives workshop efficiencies and builds customer trust. With VIN-specific service schedules, integrated menu pricing, and data-driven inspections, it helps service teams work faster while delivering a more personal, transparent customer experience.

Features

• **Data-driven online service booking: **Superservice Connect streamlines service booking with VIN-specific accuracy, upfront pricing, and seamless DMS integration. Using OEM data, it ensures personalised service recommendations, eliminating guesswork. Real-time appointment availability lets customers book online at their convenience. Upfront, accurate costs provide pricing transparency, building trust and avoiding uncertainty.
• **Fast, accurate service quotations: **Superservice Menus is a powerful online service quoting tool designed to simplify and accelerate the quoting process. Driven by VIN-specific OEM data, it enables service teams to generate accurate, customer-ready quotes in just three clicks. With Superservice Menus’ built-in manufacturer pricing, labour times, and service recommendations, dealerships can ensure transparency, boost efficiency, and enhance the customer experience.
• **Streamlined vehicle inspections: **Superservice Triage is an intelligent vehicle inspection tool designed to streamline the service process from the moment a customer arrives. Driven by genuine OEM parts and labour data, it ensures accurate pricing and precise repair recommendations, making it the best choice for VHC/MPI checks. With a data-driven vehicle inspection, service teams can quickly identify and prioritise necessary repairs, generate transparent estimates, and gain faster customer approvals.
• **Enhanced customer communications: **Superservice Triage enhances customer communication by enabling real-time, 1:1 conversations with service advisors through preferred messaging channels like WhatsApp. This eliminates the frustration of missed calls and phone tag, allowing customers to review service recommendations and approve work quickly.
• **Digital payments: **Superservice Triage simplifies payments by integrating with a variety of payment providers, allowing customers to securely pay for approved work online. This removes the need for in-person transactions or follow-up calls and ensures a smooth, hassle-free checkout experience.

Benefits

From smarter online service booking, to data-driven vehicle inspections and digital-first communication and payments, Superservice helps your dealership to offer the very best aftersales customer experiences.

• **Workshop efficiency: **Power your workshop tools with OEM parts and labour data to boost efficiency at every stage of the aftersales journey.
• **Transparent processes: **Precise quoting and invoicing keeps your customers informed from check-in to check-out.
• **Loyal customers: **Deliver a truly personalised service tailored to each vehicle and its unique needs at every stage.