Online service booking that’s driven by data

Superservice Connect is the only online service booking solution powered by VIN-specific OEM data, ensuring customers see the precise service schedule for their vehicle. With integrated menu pricing, they get an accurate cost estimate upfront, building trust through transparency and can book appointments 24/7 for maximum convenience.

Features

Discover how Superservice Connect streamlines workshop operations and enhances the customer experience.

• **Personalised service recommendations: **Superservice Connect uses VIN data combined with OEM service schedules to recommend specific services tailored to your customers’ vehicle history and current needs.
• **Find your local dealer: **Make it easy for customers to schedule their service with an integrated Google Maps API that helps them find the nearest or preferred dealership. Plus, dealer opening hours are displayed, ensuring an easy and convenient booking experience.
• **Real-time appointment availability: **If Superservice Connect is integrated with your DMS, then customers can choose from any available appointment in your workshop diary, allowing them to book with confidence and ease.
• **A streamlined digital workflow: **With DMS integration, bookings made online will arrive straight into your workshop diary, reducing any need for manual data entry. You can set templates for common appointment types, as well as reminders to make sure customers remember their appointments.

Benefits

Superservice Connect delivers maximum support and convenience for customers, whilst also making life easier for employees with easier and more efficient service bookings.

• **Convenient 24/7 service booking: **Customers can book their vehicle service anytime, anywhere—giving retailers a convenient, always-on solution to enhance customer experience and drive more bookings.
• **A digital-first customer experience: **62% of drivers would prefer to book and manage their service appointments online, so it's essential that retailers can meet this expectation.
• **Reduce telephone tag: **Making it easier for customers to book their appointments online greatly reduces the amount of time your service teams need to spend on the phone.