storm WFM is an omnichannel solution for forecasting and scheduling, offering powerful, native workforce management functions. It aims to enhance agent experience by providing targeted support, enabling them to reach their full potential. The system allows for precise forecasts of the coming day, automated scheduling to save time, and flexible shift plans to promote team well-being. Seamless integration with the broader storm platform allows staff to focus entirely on customers. The drag-and-drop interface facilitates the creation of flexible schedules, adaptable to specific requirements. Users can design shift plans manually or leverage AI-driven automation that considers forecasts, individual needs, and other factors. This system aims to increase employee satisfaction with flexible work schedules and elevate contact center workforce management. It provides omnichannel demand forecasting, crucial for meeting SLAs in a digitally connected world, enabling data-driven workforce planning. storm WFM works with storm CONTACT™ for true omnichannel forecasting, simplifying systems with a single CX platform for the entire contact center. Developed for seamless integration, storm WFM is omnichannel-ready from the ground up and integrates effortlessly into existing storm solutions for a fully integrated customer experience. Beyond the storm ecosystem, it offers hundreds of pre-built and custom integrations, allowing connection with any chosen existing system. Powerful insights are delivered through an intraday dashboard that compares actual demand with forecasts and enables real-time queue monitoring to boost efficiency. storm WFM provides reliable demand forecasts, empowering supervisors to plan staffing with utmost precision.

Features & Benefits

• Fully Integrated Workforce Management: Offers native forecasting and scheduling capabilities within an omnichannel solution.
• Agent Experience Enhancement: Provides targeted support to help employees reach their full potential.
• Automated Scheduling & Flexible Plans: Saves time with automated scheduling and promotes team well-being with flexible shift plans.
• Omnichannel Demand Forecasting: Forecasts interaction volumes across all channels for proactive planning and meeting SLAs.
• Seamless Integration: Integrates with the storm platform and offers hundreds of integrations with external systems.
• Powerful Insights & Real-time Monitoring: Provides an intraday dashboard for demand comparison and real-time queue monitoring.