storm VIEW™ offers comprehensive real-time and historical omnichannel reporting capabilities designed to maximize insights into contact center performance. It empowers users to make effective decisions based on precise and accessible data. With storm VIEW™, users can generate real-time and historical reports on key business trends, utilize a wide selection of report templates, drag-and-drop relevant metrics, and maintain an overview with second-by-second dashboards. The platform provides real-time omnichannel reporting, allowing for reports across any desired period and seamless switching between live and historical views. It delivers high-performance, up-to-the-minute data through second-accurate dashboards and wallboards, offering a precise real-time picture of contact center performance. storm VIEW™ features an intuitive drag-and-drop interface combined with the flexibility to analyze crucial metrics. Users can monitor the real-time status of agents or contacts and access cloud-based reports from anywhere. The system facilitates secure sharing of reports, enabling collaboration among managers to ensure optimal customer experience. Reports can be automatically shared via email or secure FTP uploads. Detailed agent performance analysis is available, providing insights into handling times to boost productivity, or aggregated reports for broader trend analysis. storm VIEW™ can also send automatic alerts and notifications via SMS, MMS, voice calls, and email to keep supervisors informed about contact center performance.

Features & Benefits

• Real-time & Historical Omnichannel Reporting: Provides comprehensive insights into contact center performance, allowing for analysis of trends and immediate response to changes.
• Intuitive Drag-and-Drop Interface: Enables flexible analysis of critical metrics and easy creation of custom reports.
• Second-Accurate Dashboards & Wallboards: Delivers precise, up-to-the-minute views of contact center operations for rapid decision-making.
• Detailed Agent Performance Analysis: Offers granular insights into individual agent productivity and overall team performance.
• Automated Alerts & Secure Report Sharing: Keeps supervisors informed and facilitates collaboration through automated notifications and flexible report distribution.