storm QM is an advanced quality management solution designed to elevate customer experience by ensuring high service quality through AI-powered interaction analysis and targeted agent coaching. It enables businesses to review every customer interaction, assess employee performance with customizable scorecards, and organize teams through an intuitive interface. The solution provides detailed campaign analytics adaptable to specific KPIs. Leveraging AI, storm QM automates the evaluation of agent interactions, significantly scaling quality control and reducing manual effort, thereby enabling faster identification of potential challenges. This facilitates optimized employee development through simplified monitoring and focused coaching, with versioning of the evaluation process allowing supervisors to track and document changes based on agent feedback. storm QM includes 19 standard reports and offers unlimited customization for both enterprise-wide trend analysis and individual performance evaluation. It integrates seamlessly with the broader storm platform, including storm VIEW, allowing for drag-and-drop data integration from recordings into flexible reports and real-time statistics monitoring. Reports can be shared online or exported for presentations.

Features & Benefits

• Automated Quality Management: Utilizes AI for interaction analysis, scaling quality control and reducing manual effort.
• Agent Coaching & Development: Provides automated evaluations and feedback mechanisms for optimized employee development.
• Performance Evaluation: Features customizable scorecards for assessing employee performance and campaign analytics.
• Detailed Reporting: Includes 19 standard reports with unlimited customization options for comprehensive insights.
• Seamless Integration: Integrates with the storm platform, including storm VIEW, for enhanced data analysis and real-time monitoring.