storm FLOW is a powerful no-code service management tool that enables businesses to effortlessly create a wide range of automated, complex, self-service, and multimedia services. Its intuitive drag-and-drop interface allows for the rapid design of complex omnichannel contact center services and interactive voice response (IVR) systems without the need for programming. FLOW facilitates real-time management and deployment of services, offering flexibility in designing and controlling intricate customer services. It seamlessly integrates AI-powered services, including Conversational Machine Agents, through the brain® AI control layer, enhancing customer journeys with features like chatbots and natural language processing for customer identification and intelligent routing. The platform provides a secure, accessible no-code interface, ensuring WCAG 2.2 compliance for barrier-free service design. With an extensive integration library, FLOW connects to REST API-enabled systems such as CRMs, IoT devices, and other data sources. Flexible version control allows services to be rolled back or forward in real-time. Fully integrated into the storm ecosystem, storm FLOW supports real-time and historical reporting, as well as PCI-compliant payment processing.

Features & Benefits

• No-Code Service Creation: Design and deploy complex, automated, and multimedia services using a drag-and-drop interface.
• Real-time Journey Management: Manage and deploy services instantly for flexible and controlled customer journeys.
• AI Integration: Seamlessly integrate AI-powered services like chatbots and NLP for intelligent routing and customer identification.
• Omnichannel Capabilities: Create and manage complex omnichannel contact center services and IVRs.
• API Integrations: Connect to CRMs, IoT devices, and other data sources via REST APIs.
• Flexible Version Control: Roll back or forward service changes in real-time to correct errors.
• WCAG 2.2 Compliance: Ensures accessible service design for all users.
• Full storm Ecosystem Integration: Works seamlessly with all storm products, supporting reporting and payment processing.