The storm® CX platform is a leading cloud solution designed to centralize and manage customer interactions across all channels, data sources, and AI-driven processes through a unified interface. It offers a scalable and reliable Customer Experience as a Service (CCaaS) system, trusted by emergency services. The platform integrates with brain® AI for advanced automation and the storm Customer Data Platform (CKS) to ensure agents have timely access to relevant customer information. storm® CX adopts a modular approach, allowing for tailored solutions that adapt to specific business needs, industries, and company sizes, promising scalability, availability, and measurable improvements in customer satisfaction (CSAT).

Features & Benefits

• Omnichannel Customer Communication: Manages interactions across all channels, data, and AI through a single interface.
• Scalable Cloud Platform: Offers a highly scalable and reliable CCaaS solution suitable for high-volume contact centers.
• AI-Powered Automation: Leverages brain® AI for automation before, during, and after customer interactions.
• Customer Data Management: Utilizes the storm Customer Data Platform (CKS) for a 360° view of customer data and IT synergy.
• Modular Solutions: Provides flexible, tailored solutions that can be customized to specific business requirements.
• Workforce Engagement Management: Includes storm WFM for AI-driven scheduling and demand forecasting, and storm QM for AI-driven quality management.
• Unified Communications: Integrates telephony and internal communication for seamless back-office processes.